Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Areas

We provide international shipping to most countries and regions worldwide.

Some remote areas or restricted countries may be unavailable; please contact customer service for details.

3. Shipping Time

  • Standard international shipping: 7–20 business days depending on the destination country, customs clearance, and local postal service.
  • Expedited shipping (if available): 3–7 business days.

Delivery times are estimates and not guaranteed due to possible delays in logistics, customs, weather, or local postal services.

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, destination, and shipping method selected at checkout.

Free shipping may be offered for orders over a certain amount, subject to promotions stated on our website.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email with a tracking number.

You may track your package on the official website of the shipping carrier.

6. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges are the sole responsibility of the buyer.

We do not control these fees and cannot predict their amount.

7. Undeliverable & Returned Packages

If a package is returned to us due to incorrect address, refusal to accept delivery, or unpaid customs fees, we will refund the product cost only after deducting original shipping fees and return shipping fees.

8. Lost or Stolen Packages

If your package is marked as delivered but you did not receive it, please contact your local postal service first.

Then contact our customer service with your order number and tracking details for further investigation.

9. Contact Us

If you have any questions about shipping, please contact us at: